Help and Support Center

A document doesn't show when I play a lesson

Last Updated: Apr 21, 2015 10:48PM BST
If there is a document in the lesson and it is not appearing and looks like the image below, follow the steps below to fix the issue. 



1. Go to http://www.gmail.com and if you are signed in, sign out. If you are not signed in, sign in to your Google account. Go back to your canvas and see if the document appears. 

2. If the above step doesn't work, you can clear your browser cookies. Follow these steps to clear your browser cookies. Go back to your canvas and see if the document appears. 

When the issue is fixed, your document should appear. If your document is still not displaying, please let us know. 

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